Case Studies

Case Studies

Customer success is project work with a revenue number attached. These three show how I find the gap, get the right people aligned, and measure the outcome.

Case study 01

Fortune 500 Financial Services Expansion

ExtraHop | NDR platform | 2023-2026

+$2.4M expansion

Problem

A Fortune 500 financial services customer on ExtraHop NDR had gaps in segmentation, visibility, and detection coverage across east-west traffic.

Solution

I identified those gaps and built the expansion case around closing them. The result was a $2.4M expansion in a single account.

My Personal Role & Authority

I personally diagnosed the segmentation, visibility, and detection-coverage gaps; translated them into an executive business case; and led the account plan through expansion. Customer SOC stakeholders and internal technical teams supplied implementation expertise and validation.

  • NDR
  • East-west traffic
  • Segmentation
  • Detection coverage
  • Expansion planning
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Case study 02

Cutting Time to Respond for a Healthcare SOC

ExtraHop | NDR platform | 2023-2026

63% faster MTTR

Problem

A healthcare customer was taking about 24 hours on average to respond to incidents. Telemetry gaps and inconsistent asset classification slowed investigations.

Solution

I worked to close the telemetry gaps, fix asset classification, and connect NDR data to the SOC's investigation workflows. In six months MTTR dropped from 24 hours to 9 hours, which also prepared the SOC for AI-assisted detection.

My Personal Role & Authority

I personally mapped the investigation delays, drove the plan to close telemetry and asset-classification gaps, connected NDR evidence to the SOC workflow, and tracked MTTR over six months. Customer analysts and internal technical teams supported configuration and operational adoption.

  • NDR
  • SOC workflows
  • Asset classification
  • Telemetry
  • MTTR
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Case study 03

Renewing Every Contract on a $27M SIEM Portfolio

Securonix | Next-gen SIEM | 2021-2022

100% renewal rate

Problem

Six enterprise SIEM accounts totaling $27M ARR, with high-risk accounts that needed early attention and clear ownership at renewal time.

Solution

I ran structured risk reviews, tracked health scores and executive sponsors, and set clear escalation ownership on high-risk accounts. That produced 100% renewal of contracts due, 115% quota attainment, and 95% renewal forecast accuracy.

My Personal Role & Authority

I personally owned renewal forecasting and account-risk reviews, identified executive-sponsor and health gaps, set escalation ownership, and drove the renewal operating cadence. Product, support, and technical teams partnered on the customer’s SIEM outcomes and issue resolution.

  • SIEM
  • Health scoring
  • Risk reviews
  • Executive sponsors
  • Renewal forecasting
Read the case study See the role Email Brian

Customer names are withheld. Figures come from my portfolio results at each employer. I am happy to walk through the details in an interview.